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Shorted, Incorrect or Damaged Products - All claims for shorted, incorrect or damaged product must be made within 30 days of receipt of delivery. Returns due to any other reason will be at the purchaser's expense and are subject to a 25% restocking fee.

Kieu Hoang Wine is not responsible for, and will not replace, wine that is damaged by extreme weather conditions during shipment. When the common carrier takes possession of your wine order, responsibility for the wine transfers to the purchaser.


To protect your wine from damage during the hot months of Summer, your order may be held until safe shipping weather permits - typically when cooler weather arrives in SEPTEMBER - OCTOBER. If you have to have it NOW - contact us directly at 707-253-1615 to discuss climate controlled shipping to a business address - this specialized service will add an additional cost to the normal shipping service.


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